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Contact support. Characters remaining: We appreciate all feedback, but cannot reply or give product support. Please do not enter contact information. If you require a response, contact support. Sadly my Win 7 laptop has died and now I'm trying to replace it with a Windows 10 laptop that uses an Intel HD Graphics graphics chip, but it cuts off the edges of the display making it unusable for practical purposes.

The TV does not allow any adjustment on the HDMI display and so there is no 'overscan' option, no 'fit width' etc or anything else. This means that a TV solution is not possible. After searching for a solution it appears that the user interface of the graphics driver should allow scaling using horizontal and vertical adjustment bars, but these bars do not appear in my version of the software.

I've tried downloading the latest version of the driver, both automatically and manually via 'have disk' but to no avail. I've tried installing older versions just in case the adjustment bars have been removed in later versions.

But again I've had no joy. Other issues: Even though it correctly identifies the TV as a Sony Bravia, I don't think it has the correct refresh rate because there is a lot of flicker that also makes it unusable. This avoids the flicker and instead of spilling over the edges of the screen there are some narrow black borders at the left and right sides. This is a work-around but not an ideal solution. I've spend days on this. Why could my old Win 7 machine work so seamlessly whilst this newer machine seems incapable of fitting the screen correctly no matter what I do?

Please can anyone help me? Many thanks for getting back to me. Also I have an old Samsung TV with a large plasma screen that has the same problem, and so it is not just a Sony problem. We upgraded to a more modern Sony Bravia with inbuilt Internet services etc. It fits the screen perfectly. This gives me the impression that older TV models are no longer supported by Intel's Windows 10 driver software. But this would be a bit drastic and so I would prefer to just get hold of driver software that would work.

Is there any way that I could force Windows 10 to use a Windows 7 version of your driver software? Since it is now dead, I can't be sure about what graphics chip it used, but I don't think it was Intel; if my memory serves I think the manufacturer's name started with an 'R'. I've not tried getting the BIOS menu up as I have many things open that I'm currently working on and so I don't want to reboot if possible. I'd rather not change BIOS settings if an old driver will fix the problem. It works fine when connected via a PC VGA cable, except that the resolution is really low and there are black borders at the left and right of the screen.

But there is no flickering and I can work OK. However I sometimes need to do screen captures and recordings at high resolution for which the PC VGA resolution is simply not good enough. And so I really would like to fix the driver software if at all possible.

I was able to check on the system report that you have the driver version In this case, my advice would be to test with the latest driver version provided by your OEM Another option would be to test with our generic drivers, even though they are not customized for your computer, it could help to solve the issue.

Please visit the following link to download the Have you tried those options to check if by any chance the issue is corrected? Page Sadly I have previously tried both the drivers you suggested as well as a few others. This is my whole problem. Maybe I've not previously tested them properly but I feel quite confident that I did. Do you have any driver software for my system that you know definitely, definitely will work with old displays including my old Sony or that will definitely, definitely allow scaling using horizontal and vertical adjustment bars?

If you can point me to a driver that you know should do one or both of these things, then I'll try it and if it still doesn't appear to be working I'll do another SSU scan so that you can check that I have the correct driver installed. They are nothing at all to do with HDMI. These settings do not apply to the HDMI screen. I'm a bit confused. I've created the file, but how exactly do you want me to send it to you? You said "You can send the. Do you have an email address for me to send it to?

I am sorry about the confusion. It will contain only the information about your graphics set up. I would recommend you to test by changing the resolution, applying the changes and then check if the scaling options are available.

Since the black borders can be fixed changing the Aspect Ratio. This troubleshooting could point to customizations that the laptop manufacturer has applied to the graphics options for your specific laptop model, it wouldn't be related to the graphics adapter or the operating system.

We offer to other manufacturers our products and our generic drivers, however, the OEM Original Equipment Manufacturer will customize the product and drivers settings according to their needs. On the HDMI screen there are only two resolutions available see screenshot attached , none of which can be scaled.

The problem is not black borders, it is that the computer output is too big for the screen; it overflows, so the edges of the display are outside the visible area of the screen.

EDIT: I've just realised that since you said "This troubleshooting could point to customizations that the laptop manufacturer has applied to the graphics options for your specific laptop model" Why would Lenovo cripple my graphics? What purpose would it serve? After doing more research about the issue that you are experiencing and comparing the information with the setups and with the information that you have provided, I was able to check that the difference could be related to the auto-adjustments of the Aspect Ratio on the TVs.

Since newer TVs would have some features to auto-adjust the Aspect Ratio and probably older TVs don't, or are not enabled by default. Where it says " To change the screen mode manually to suit the broadcast. Regarding your question about if I can ask for a software fix to correct the problem, we will be glad to do further research. However, it is worth noting that, based on the description of the problem, this seems to be a configuration issue on the external TV.

So they modify the driver adding and removing features, but not necessarily to affect you directly. Why is this? Method 3: Desktop Mode For systems with Note Graphics drivers labeled as Discontinued Products. Show all Show less.

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